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HTS Return/Refund Policy
At HTS Farms, we are dedicated to supplying top-quality agricultural inputs and equipment. We understand that sometimes issues arise during delivery. Below is our guide on how to handle returns if your order does not meet the expected standards.
Frequently Asked Questions
What is the return window for HTS Farms products?
To ensure we resolve issues promptly, you must initiate a return request within 3 days of receiving your delivery. Returns initiated after this 3-day window will not be accepted.
Under what conditions can I return an item?
We are committed to quality. You are eligible to initiate a return if the item you received falls into one of the following categories:
Wrong Item: The product delivered is not what you ordered.
Damaged: The product has physical damage upon arrival.
Defective: The product is faulty or does not function as described.
Counterfeit: The product is not an authentic original.
What condition must the item be in to be eligible for a return?
All items must be returned in their original condition and packaging. This includes all tags, manuals, accessories, and the box the item came in. We cannot accept returns if the packaging has been discarded or significantly altered.
Can I return an item if I simply changed my mind?
Currently, our policy covers returns specifically for wrong, damaged, defective, or counterfeit items. Please ensure you review your order carefully before purchasing.
How do I initiate a return?
If your order meets the criteria above, please contact our support team immediately with your order number and photographic evidence of the issue.