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HTS FARMS LIMITED
Privacy Policy
The purpose of this privacy policy is to:
- Clearly communicate the personal information handling practices of HTS Farms Limited
- Enhance the transparency of the Company’s operations, and
- Give individuals a better and more complete understanding of the sort of personal information the Company holds, and the way the company handles that information.
If you wish to make any comments or suggestions about the privacy policy, you can do so by contacting our support service via:
Email: hello@htsfarms.ng
Phone Number: 09066303905
This privacy policy applies to HTS Farms Limited and to offices which the Company assists in complying with the Data Protection Regulation and other communication law in Nigeria. Please contact the Company if you have any queries regarding the application of this policy.
This privacy policy is reviewed and updated annually.
HTS Obligations under the Law
This privacy policy sets out how HTS Farms Limited complies with its obligations under the Law and how individuals may access and correct personal information held about them.
The kinds of personal information collected and held by HTS Farms Limited
The Company collects and holds a variety of personal information. This information can include:
Dealing with the Company without being identified or using a pseudonym
HTS Farms Limited will only allow you to remain anonymous or use a pseudonym if you wish, where you do not have to identify yourself or when you seek general information about our products and enquiries.
What We Provide?
How HTS Farms Limited collects and holds your personal information
How the Company collects your personal information?
The Company will generally collect your personal information directly from you, unless it is unreasonable or impracticable to do so. There may be times when the Company may collect personal information from your authorized agent or a third party. Unsolicited personal information is also provided to the Company from time to time by individuals (or other entities). Other entities that may collect your personal information on behalf of HTS Farms Limited. The Company may also collect your personal information from individuals or organizations acting on behalf of the Company, including those such as contracted service providers.
Efficient Customer Service
Be it phone calls, emails, live chat, or WhatsApp, our communication lines are always open with our reps ready to serve you.
Methods of collection
HTS Farms Limited collects personal information through a range of channels, including (but not limited to): Paper and electronic forms Databases Telephone, facsimile and written correspondence (including emails) Company’s websites (including online portals) Online services At or before the time the Company collects your personal information (or as soon as practicable afterwards), the Company will provide you with a privacy notice unless, it is unreasonable or impractical to do so.
A variety of information is collected using the Company’s website and online services.
Information collected through our website and online services.
Some of this may be personal information, which is summarized in the table below:
How the Company holds your personal information?
The Company is considered to ‘hold’ your personal information where it: Physically possesses a record containing your personal information, or Has the right or power to deal with the information, even if it does not physically possess it (such as where the personal information is stored on servers owned or operated by a third party, to which the Company has access to, or in archived files).
Storage and security
The Company holds personal information in a range of paper and electronic based records. Personal information is held in accordance with the collection and security requirements of the APPs, and the Company’s own policies and procedures.
Personal information held by third parties
Under the Law, the Company is required to take measures to ensure that when your personal information is to be held by a third party, that the third party complies with the same privacy requirements applicable to the Company. The Company has privacy clauses in all its legal documents, including funding deeds, services and contracts. This is to ensure third parties that the Company deals with are required to handle personal information in accordance with the APPs.
Retention and destruction of personal information
The Company will take reasonable steps to destroy or de-identify your personal information if the Company no longer needs it for any purpose for which the information may be used or disclosed, unless: It is contained in a Commonwealth record, or The Company is required by law or a court/tribunal order to retain the information.
Purposes for which the Company collects, holds, uses and discloses your personal information
The purpose for the Company collecting your personal information is important as it limits how the Company can use and disclose your personal information. Unless an exception under the Law applies, the Company will: Only use or disclose your personal information for the purpose it was collected, and notify you of this purpose at the time of collection, or as soon as practicable after collection. Only use or disclose your personal information for another purpose where it is able to do so in accordance with the Law. There are a number of general purposes for which the Company may collect your personal information. The table below outlines the purposes for which personal information is typically collected, including information about how personal information may be used and disclosed consistent with that purpose. It also includes some brief information regarding how the Company restricts access to your personal information.
How you can complain about the handling of your personal information and how the complaint will be managed
You can make a complaint if you believe the Company has interfered with your privacy. An act or practice of the Company is an interference with your privacy if it breaches the APPs in relation to your personal information or if it breaches a registered APP code that binds the Company in relation to your personal information. Breaches can be caused by a variety of factors, affect different types of personal information and give rise to a range of actual or potential harm to individuals. Consequently, there is no single way of managing a breach. Each breach will need to be dealt with on a case-by-case basis.
How to make a complaint?
If you believe the Company has interfered with your privacy you can contact the Company to make a complaint. In order to be able to fully assess your complaint, the Company would prefer that you make your complaint in writing. This can be done by email to hello@htsfarms.ng Please note that if you do not provide sufficient information, the Company may not be able to fully assess and respond to your complaint. The Company is committed to an efficient, considered and fair resolution of concerns or complaints. All complaints are taken seriously and you can expect to be treated fairly and equitably.