HTS FARMS LIMITED
About this Policy
- Clearly communicate the personal information handling practices of HTS Farms Limited
- Enhance the transparency of the Company’s operations, and
- Give individuals a better and more complete understanding of the sort of personal information the Company holds, and the way the company handles that information.
Phone Number: 09066303905
HTS Obligations under the Law
The kinds of personal information collected and held by HTS Farms Limited
The Company collects and holds a variety of personal information. This information can include:
· Age or birth date and gender
· Contact details (including address, phone, facsimile number, and email addresses)
· Bank account details particularly where order for products are been made
· The products and services you have purchased or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries
(a subset of
|· Racial or ethnic origin
· Health or genetic information in order to medically advise when ordering our farm produce.
Dealing with the Company without being identified or using a pseudonym
HTS Farms Limited will only allow you to remain anonymous or use a pseudonym if you wish, where you do not have to identify yourself or when you seek general information about our products and enquiries.
How HTS Farms Limited collects and holds your personal information
How the Company collects your personal information?
The Company will generally collect your personal information directly from you, unless it is unreasonable or impracticable to do so. There may be times when the Company may collect personal information from your authorized agent or a third party.
Unsolicited personal information is also provided to the Company from time to time by individuals (or other entities).
Other entities that may collect your personal information on behalf of HTS Farms Limited.
The Company may also collect your personal information from individuals or organizations acting on behalf of the Company, including those such as contracted service providers.
Methods of collection
HTS Farms Limited collects personal information through a range of channels, including (but not limited to):
- Paper and electronic forms
- Telephone, facsimile and written correspondence (including emails) Company’s websites (including online portals)
- Online services
At or before the time the Company collects your personal information (or as soon as practicable afterwards), the Company will provide you with a privacy notice unless, it is unreasonable or impractical to do so.
Information collected through our website and online services.
A variety of information is collected using the Company’s website and online services. Some of this may be personal information, which is summarized in the table below:
|Emails and electronic forms||The Company’s servers may record your email address if you send the company a message online. Your email address will not be added to a mailing list unless you have provided it to the Company in order to subscribe to one of our subscription services.
Where you choose to send the Company a completed electronic form that includes your personal details, the Company collects personal information such as your name, address and email address. The information collected by email or electronic forms will be used only for the purpose for which you provided it, unless an exception applies. For those who do not wish to use the internet to transmit information, the Company provides alternative ways of providing information. For example, forms may be printed (or obtained in hard copy) and submitted at the office.
|Payment Information||If you choose to pay for a service or product using secure credit card payment facilities available on the Company’s website, you will be asked to provide your credit card details. Credit card details are encrypted from the moment they are entered into an electronic form. All other information entered into an electronic form will be encrypted upon submission to the Company.
The Company stores encrypted credit card details only until the industry standard charge back period has expired (currently 10 months).
|Clickstream Data||The Company makes a record of your visit to the website and logs the following information for statistical purposes: the user’s Internet Protocol (IP) address, the date and time of the visit to the site, the web pages and products accessed, the previous site visited, as well as the user’s web browser and operating system.|
|Google Analytics||In addition to web server logs, the Company’s website also uses Google Analytics, a web analytics service provided by Google Incorporated (Google). Reports obtained from Google Analytics are used to help improve the Company’s website. Google Analytics uses ‘cookies’ to help analyze how users use the site.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the Company’s website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
|MailChimp||The Company uses MailChimp to provide online tools to create, send and manage emails for the purposes of distributing Company newsletters and similar communications.
MailChimp may collect personal information, such as distribution lists that contain email addresses, and other information relating to those email addresses.
The Company is required to inform you that by subscribing to one of our email newsletters:
· You understand and acknowledge that this service utilises a MailChimp platform, which is located in the USA and relevant legislation of the USA will apply.
· You understand and acknowledge that MailChimp is not subject to the certain laws and you will not be able to seek redress under such laws but will need to seek redress under the laws of the USA.
You can opt out of the Company’s mailing list if you choose the ‘unsubscribe’ service provided by MailChimp in every email, or by contacting https://www.awe.gov.au/about/contact
How the Company holds your personal information?
The Company is considered to ‘hold’ your personal information where it:
- Physically possesses a record containing your personal information, or
- Has the right or power to deal with the information, even if it does not physically possess it (such as where the personal information is stored on servers owned or operated by a third party, to which the Company has access to, or in archived files).
Storage and security
The Company holds personal information in a range of paper and electronic based records. Personal information is held in accordance with the collection and security requirements of the APPs, and the Company’s own policies and procedures.
Personal information held by third parties
Under the Law, the Company is required to take measures to ensure that when your personal information is to be held by a third party, that the third party complies with the same privacy requirements applicable to the Company.
The Company has privacy clauses in all its legal documents, including funding deeds, services and contracts. This is to ensure third parties that the Company deals with are required to handle personal information in accordance with the APPs.
Retention and destruction of personal information
The Company will take reasonable steps to destroy or de-identify your personal information if the Company no longer needs it for any purpose for which the information may be used or disclosed, unless:
- It is contained in a Commonwealth record, or
- The Company is required by law or a court/tribunal order to retain the information.
Purposes for which the Company collects, holds, uses and discloses your personal information
The purpose for the Company collecting your personal information is important as it limits how the Company can use and disclose your personal information. Unless an exception under the Law applies, the Company will:
- Only use or disclose your personal information for the purpose it was collected, and notify you of this purpose at the time of collection, or as soon as practicable after collection.
- Only use or disclose your personal information for another purpose where it is able to do so in accordance with the Law.
There are a number of general purposes for which the Company may collect your personal information. The table below outlines the purposes for which personal information is typically collected, including information about how personal information may be used and disclosed consistent with that purpose. It also includes some brief information regarding how the Company restricts access to your personal information.
|Purpose of collection||Use and disclosure|
|To manage the Company’s workforce in term of service delivery and related purposes.||Personal information may be disclosed to relevant officers in the Company to enable us provide you with access to our service.|
|To communicate, maintain and provide information to interested parties who contact the Company regarding order, contracts, and other services.||Personal information may be disclosed to third parties who manage or maintain the project on behalf of the Company.|
|To maintain information details relating to permits, intentions, licensing, financial processes or approving applications for domestic, imported or exported plant, food, animal or biological goods.||Personal information will be used for the approval of applications or licenses, the decision maker will have access to the relevant personal information. Personal information may be disclosed on the Company’s website or to other overseas entities.|
|To provide stakeholders and other interested parties copies of Company information, publications and newsletters.||Personal information may be disclosed to third parties who undertake mail out services on behalf of the Company.|
|Company submissions||Personal information will be used to maintain contact information to allow for follow up or dissemination of submissions made to the Company. Personal information may be published on the Company’s website.|
|To maintain information and contact details for the purposes of auditing, compliance, cost recovery, regulatory purposes, leasing, levies, inspections, enforcement activities, investigations (legal / non-legal) and financial dealings.||In some circumstances personal information may be published on the Company’s website or disclosed to third parties (private and statutory organizations) in line with legislation and the requirements of the Law. Enforcement and investigative activities may include the disclosure of personal information to other relevant Commonwealth and State based enforcement agencies, as well as the
Commonwealth’s legal advisors.
|To provide information or respond to any complaints, compliments or enquiries (including social media).||Personal information may be disclosed to other portfolio agencies.|
|To undertake research, surveys and reports of agricultural activities and businesses.||Personal information may be disclosed to other portfolio agencies.|
How you can complain about the handling of your personal information and how the complaint will be managed
You can make a complaint if you believe the Company has interfered with your privacy. An act or practice of the Company is an interference with your privacy if it breaches the APPs in relation to your personal information or if it breaches a registered APP code that binds the Company in relation to your personal information.
Breaches can be caused by a variety of factors, affect different types of personal information and give rise to a range of actual or potential harm to individuals. Consequently, there is no single way of managing a breach. Each breach will need to be dealt with on a case-by-case basis.
How to make a complaint?
If you believe the Company has interfered with your privacy you can contact the Company to make a complaint.
In order to be able to fully assess your complaint, the Company would prefer that you make your complaint in writing. This can be done by email to email@example.com
Please note that if you do not provide sufficient information, the Company may not be able to fully assess and respond to your complaint.
The Company is committed to an efficient, considered and fair resolution of concerns or complaints. All complaints are taken seriously and you can expect to be treated fairly and equitably.